When will I receive my order?
Based on the timelines we’ve received from our printers, we anticipate that most orders placed within the domestic United States should deliver in time for the 2024 holiday season. Please note, sometimes unexpected delays occur at the factory or at customs, especially during the holiday time, so while we cannot guarantee holiday delivery we will certainly do our best to get your rewards out in time!
Last updated: October 27, 2024 13:15
Do you ship internationally?
Yes! We are happy to ship internationally and do so regularly. Please do note that this beautiful new book is large and heavy so some international shipments may be on the pricey side. If you are concerned that international shipping to your region may be prohibitive, please stay tuned for alternate distribution options in the new year.
Last updated: October 27, 2024 13:15
How do you pack and ship your books?
We take great care in our shipping and we hand pack each and every order in a sturdy box to make sure all books arrive safely (unlike Amazon who keep prices down by sending books in a flimsy bag with no protection!)
Last updated: October 27, 2024 13:15
How much will shipping cost?
In order to ensure we provide the most accurate shipping options possible, we have teamed up with BackerKit, a third party survey and shipping service trusted by Kickstarter. Once your items are ready to ship, BackerKit will email you a survey to ensure the most accurate mailing address is on file. They will then calculate your shipping and you’ll be charged for shipping then. Once that’s completed, your order will ship from our warehouse in Berkeley, California!
Last updated: October 27, 2024 13:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.